Skip to main content

Consumer Law & Trading Standards

Our team has a great deal of experience advising businesses in consumer law.  Our work includes reviewing terms and conditions for compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

With the explosion in online sales seen in recent years, navigating the minefield of cancellation rights, delivery and returns charges and compliant marketing standards is increasingly challenging for traders.

We provide commercial advice for a range of firms from start-ups right through to established traders in the retail goods and services space. Clients come to us for help with compliant trading models and meeting the requisite safety, labelling and sales standards for in-store, mail order and online routes to market.

For certain goods, including electrical products, paints, toys and cosmetics, we provide detailed advice on the additional legal obligations imposed at all levels of the supply chain. This includes testing standards, labelling and CE/UKCA marking requirements.

When things go wrong, we can offer support with product recalls, managing customer complaints and dealing with Trading Standards investigations and prosecutions, including the availability of due diligence defences.

Insights

Jeanette
Burgess

Partner

Head of Regulatory & Compliance

CONTACT DETAILS
Jeanette's contact details

+44 (0)113 283 2632

Email me

Meet the team
CLOSE DETAILS

Andrew
Northage

Partner

Regulatory & Compliance

CONTACT DETAILS
Andrew's contact details

+44 (0)113 283 4543

Email me

Meet the team
CLOSE DETAILS

Stuart
Ponting

Partner

Regulatory & Compliance

CONTACT DETAILS
Stuart's contact details

+44 (0)113 283 2623

Email me

Meet the team
CLOSE DETAILS

Claire
Burrows

Director

Regulatory & Compliance

CONTACT DETAILS
Claire's contact details

+44 (0)113 283 2617

Email me

Meet the team
CLOSE DETAILS