25th October 2018
Westward Care’s Pennington Court Care Home in Beeston has been awarded the overall rating of Outstanding by the Care Quality Commission (CQC). It is the first Care Home for Older People in Leeds to ever achieve the highest rating of ‘Outstanding’.
Westward Care Ltd is a long-standing client of the Walker Morris Planning and Property Teams who have supported the company’s successful expansions over recent years on its Headingley Hall, Shire Oak Rd, Headingley, Southlands at Wetherby Rd, Roundhay and Hunslet Hall Rd, Beeston sites.
Feedback from the CQC Inspectors included:
“The provider demonstrated a strong commitment to ensuring people received care based on best practice guidance, with the aim of achieving the best possible outcomes. They gave people, their relatives and staff ways of sharing their opinions and ideas for any improvements that could be made. Staff told us they were proud to work at the service. They said the registered manager was very supportive and the provider gave them opportunities for professional development.”
“Staff treated people with dignity and respect and were genuinely warm in their interactions with people.”
Peter Hodkinson, Managing Director of Westward Care noted:
“Our constant focus is to be one of the leading health and social care providers in Leeds and we can only achieve this by living up to our proposition of putting people at the heart of everything we do. This ‘outstanding’ recognition by CQC is testament to the leadership shown by the Care Home General Manager Angela Randle along with the values and commitment of our staff, many of whom live locally, and everyday go ‘above and beyond’ to provide the best care to those who receive our health and social care services.”
Head of Planning Consultancy at Walker Morris added:
“We have worked closely with Peter and the Westward Care team for many years and so we are delighted for them that they have received this much deserved recognition. This resounding endorsement from the CQC is testament to the focus and commitment to care and quality that Westward Care show in all aspects of their work.”
Angela Randle, the Care Home General Manager has worked for Westward Care for 20 years and has been General Manager at Pennington Court since 2015: “We are obviously delighted to be acknowledged as the first and only care home for older people rated ‘outstanding’ in Leeds. We are especially delighted to receive the direct feedback from people living at the home, their relatives and health and social care professionals. This external endorsement for the quality of our service means so much to everyone who works at Pennington Court. Our care plans always centre on achieving the best life possible for people living at Pennington Court as one staff member noted in the CQC review – ‘I think staff go the extra mile for people because making things special for them, and seeing their smile, is what this job is all about.'”
CQC have a five point review system – a selection of comments noted in the report relating to these five areas are outlined below: