Walker Morris launches new communications platform to help drive employee engagement

Closeup of hands holding smartphone in cafe Print news article

24/05/2021

Walker Morris continues to invest in employee engagement with the roll-out of an employee app from engagement technology specialists, Engage Solutions Group (ESG).

The Firm has a long-standing commitment to employee engagement, with annual appearances in the Sunday Times ‘Best Companies to Work for’ listings and regular award nominations for the quality of work, career development and social life are just some of the results of a sustained effort around improving experience and wellbeing across the business. The roll-out of the app will look to build on that success, with the initial focus being on an enhanced communications flow through a platform that links all 450 employees together across mobile and desktop. The current email weekly digest will now move to the app, with its social style feed, push alerts and secure messaging making it very much easier for employees to stay up to date and connect to the business and each other.

Phil Wedgwood, ESG’s CEO, comments:

“Judging from recent wins and on-going conversations, law firms know they need to look beyond traditional tools to boost on-going engagement efforts. They’re well aware of the limitations of email and static intranets and also the expectations that people have of their work tech – as consumers they’re totally at home with slick apps, immersive content and social networking, so why not put some of that cool digital feel and functionality into staff’s ‘go-to’ place?”

Deborah Fleming, Marketing and Business Development Director adds:

“The weekly email has been an incredible useful tool over the years but it has its challenges: huge email volumes mean that internal mails can sometimes get sidelined; it’s typically quite a long read so there’s a risk that key news gets missed; and we have no detailed analytics on how well each one performs and what news or content is resonating.

“Being able to deliver a steady stream of updates; to use video and imagery far more freely; to encourage more two-way dialogue; having real-time insight into user metrics and gaining instant feedback; all this in an app environment that will be instantly familiar to anyone with a smartphone, it’s a logical next step.

“Keeping staff better connected, informed and supported, and helping deliver more frictionless day-to-day working, these are the priority outcomes for us. The whole push for greater digital enablement is exciting but it has to be predicated on meaningful improvements to staff experience and well-being, practice performance and ultimately client delivery. We’re confident that the Engage app will help us deliver on all fronts.”

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