Pensions Breakfast Briefing March 2026
Location: Online
Featuring a special Q&A with Dominic Harris, the Pensions Ombudsman.
Our Speaker
Ruth Bamforth
Our Speaker
Louise Norbury-Hall
Guest Speaker
Dominic Harris
Ruth Bamforth and Louise Norbury‑Hall welcomed Dominic Harris, the Pensions Ombudsman, for an engaging session that offered attendees a rare look behind the scenes at the Ombudsman’s office and Dominic’s personal journey into the role.
During the session, Dominic highlighted his ongoing focus on reducing the backlog of complaints and improving efficiency across the organisation. His efforts are already having a significant impact, with 50% more complaints closed last year, a clear sign of meaningful progress that benefits schemes, employers, and members alike.
Dominic also discussed several forthcoming developments, including new member‑facing factsheets designed to make the process more accessible and transparent, as well as positive improvements to the complaint timeline. These changes aim to deliver a smoother, clearer journey for everyone involved.
Looking Ahead
It was a thought‑provoking discussion that shed valuable light on current priorities within the Pensions Ombudsman’s office and what we can expect in the months ahead. There’s plenty to keep an eye on, and we look forward to continuing to support our clients with insight, clarity, and practical guidance as these developments unfold.
Key Takeaways Video
For those who were unable to join us on the day, or for anyone who would like to revisit the main themes, we’ve prepared a highlights video covering the key points from Dominic’s session.
